Language: Keep your language conversational rather than overly formal. Much more than that will likely go unread, and less than that could seem impersonal. Length: Typically, a few sentences or a paragraph is long enough. But there are a few best practices to keep in mind: Sounding as sincere as you feel is more of an art than a science. Just as your mother taught you to mind your ps and qs, so should a brand voice maintain a polite, sincere, and helpful voice, especially in today’s eCommerce climate. Sound Sincere & Convey WarmthĮven though you may be genuinely thankful, a bad thank-you message can come across as insincere. In order to sound as thankful as you are, your thank you should be sincere, warm, and personalized. There are a lot of ways to say thank you, and some are better than others. Here are a few of our tips, best practices, and even mediums for those “thank you for your business” letters.
That’s a lot of lost business, but it’s preventable. According to Forbes, 68% of people have left a business relationship because they felt that the company was “indifferent” toward them. Thank-you notes can be the difference between one-time and life-long customers. And people appreciate them even more than we think. As business owners, we thank our customers in a lot of ways, but few are as personal as an actual thank-you note.
“Thank you for shopping with us.” It isn’t just a slogan for plastic shopping bags, it’s a real feeling you have toward your customers.
